Shipping policy

Shipping Policy

Thank you for choosing SMRKNT for your shopping needs. This Shipping Policy outlines the shipping and delivery terms for our products. By placing an order with us, you agree to adhere to the practices described in this policy.

Processing Time

  • Custom Rugs: Our custom rugs, created exclusively for you, have a unique processing time. The estimated processing time will be communicated during the ordering process and may vary based on the complexity of your custom design.

  •  Non Customised Products: For all other non customised products, we aim to process orders within as soon as possible for us at SMRKNT

Shipping Locations

We offer shipping to a range of domestic and international destinations. During the checkout process, you can select your preferred shipping option and destination.

Shipping Rates

Shipping rates are calculated based on factors such as product weight, shipping destination, and the selected shipping method. You can view the shipping rates during the checkout process before finalizing your order.

Delivery Times

  • Custom Rugs: Custom rugs may have longer delivery times due to their unique nature. The estimated delivery time will be communicated during the ordering process.

  • Non-Customised Products: We strive to provide you with the estimated delivery time during the checkout process. Delivery times for non-customised products may vary based on the shipping destination.

Order Tracking

For your convenience, we provide order tracking information. You will receive an order tracking number once your order has been shipped. You can use this number to monitor the delivery status of your order.

Contact Us

If you have any questions or concerns related to shipping or your order, please don't hesitate to contact us at info@smrknt.com. Our Customer Support team is here to assist you.

Lost or Delayed Shipments

In the rare event of a lost or delayed shipment, please contact us at info@smrknt.com. We will work diligently to resolve the issue and provide you with updated information regarding your order.

International Shipping

For international orders, please be aware that additional customs, duties, or taxes may apply depending on your country's regulations. These additional fees are the responsibility of the customer.

Changes to this Shipping Policy

We may update this Shipping Policy to reflect changes in our shipping practices or for legal reasons. Any changes will be communicated on our website.